Maintenance

Your satisfaction is our objective

No matter whether your machine is two months or 15 years old. Whenever needed, competent customer service is available around the clock.

Maintenance agreements
Annual maintenance of machines, peripheral units, and complex plants by our competent and highly qualified service engineers

• guarantees maximum availability
• allows for perfect performance and optimised cycle times and
• vastly improves service life

Maintenance agreements are drafted individually to suit our customers’ needs and thus guarantee premium quality support.

 
ENGEL link direct
The use of remote services allows for fast and cost-optimised support by ENGEL experts in case of machine and process issues. Because: maintenance via the e-factory network tool removes the need to deploy experts on site, except in the most difficult of cases.

ENGEL link direct is an online connection between the ENGEL product customer-side and a tele-service workplace at ENGEL; it supports troubleshooting, cycle optimisation and many other things. The connection to the ENGEL product can use either a phone line (modem) or the Internet.

This supports more efficient troubleshooting in case of malfunctions, thus reducing downtime and guaranteeing improved availability and production efficiency.